We’ll gladly accept returns or exchanges for online purchases and will issue a full refund upon receiving your items within 5 days of the RECEIVED date.

Please note that we only accept exchanges of equal or lower value which have been pre-approved by our Customer Service. The refund and exchange might be rejected if the product packaging has been opened or used.

Just follow these easy steps:

1. Contact our customer immediately via email: ask@dermalogcica.com.sg
2. Please provide the reason of refund / exchange and proof if needed.
3. Include your order invoice in your returned package
4. Place the unused item(s) in its original condition into the original shipper packaging.
5. Please mail your package to: 

Attn: Request for Online Refund
EIG Dermal Wellness (S) Pte Ltd.
60 Paya Lebar Road
#09-28 Paya Lebar Square
409051 Singapore

It will take 14-21 working days for your refund to be reflected into your bank account from the day your refund was initiated.